Account deletion

You can delete your SUFRE account and the personal data linked to it at any time.

How to delete it in the app

1. Open the SUFRE app and sign in.
2. Go to Profile → Help & legal → Delete account.
3. Confirm the deletion.

If you have an order that has not been picked up, you need to collect it first — accounts with active orders cannot be deleted.

What is deleted

• Your name, phone number, email and linked sign-in methods (Google, Apple).
• Favourite branches, notification settings and device tokens.

Personal data is anonymised within 30 days of deletion.

What is kept

Order and payment records are kept without names for up to 5 years to meet accounting and tax requirements. These records are no longer linked to you.

Can’t sign in to the app?

Send a deletion request using the form below.